Returns & Exchanges
Not satisfied? No problem. We offer hassle-free returns within 7 days of delivery.
7-Day Returns
Return within 7 days of delivery
Free Exchanges
Exchange for a different product
Full Refund
Original payment method
What Can Be Returned?
Eligible for Return
- Unopened products in original packaging
- Defective or damaged items
- Wrong item received
- Items with manufacturing defects
Not Eligible
- Used or opened lubes/accessories
- Items damaged by customer
- Items without original packaging
- Items purchased over 7 days ago
How to Return
1
Contact Us
Reach out via WhatsApp or email with your order number and reason for return
2
Get Approval
We'll review and approve your return request within 24 hours
3
Ship or Drop-off
Ship the item back or drop it off at our Dubai location
4
Receive Refund
Get your refund within 3-5 business days after we receive the item
Need to Start a Return?
Contact our support team and we'll guide you through the process.
Contact Support